Privacy Guidelines for Users in India
1. Data We Gather
In accordance with the Digital Personal Data Protection Act, 2023, we obtain details such as your name, contact number, and email during registration on our platform.
2. Handling Payments
Payments are executed via PCI-DSS certified gateways, compatible with UPI, cards, and net banking — adhering to RBI norms.
3. Information Retention
Your data is maintained on protected servers within India, meeting all statutory localization mandates.
4. Your Data Rights
Indian users retain full authority to review, amend, or erase their information as outlined in Section 12 of the DPDP Act.
5. Use of Cookies
We utilize cookies aligned with IT Rules 2021 of India. You can configure your preferences via our consent interface.
6. Sharing with Third Parties
When legally obligated, user data may be provided to Indian authorities, strictly following lawful procedures.
7. Alert Notifications
We issue SMS or WhatsApp messages in compliance with TRAI norms, with clear unsubscribe mechanisms available to users.
8. Data Security
We employ ISO 27001-aligned safeguards and conduct periodic assessments as required by India's cybersecurity standards.
9. Grievance Resolution Contact
In line with the IT Act 2000, our appointed Grievance Officer can be reached at grievance@new-chickenroad.com and will respond within 30 days.